Attention to the customer
The attention of MEC to the customer doesn’t finish with the consulting before the order has been placed, it moves through the supply of the updating about the production and of the instructions to prepare a correct installation.
Even after the machinery has been supplied, MEC stays always by the customer’s side: worldwide operative and free assistance is available on the phone or email.
Mec has a well-stocked warehouse for spare parts in order to respond quickly to customer requests. The organization and the order of the warehouse guarantee a fast and efficient shipping service.
There are some very efficient tools that help to keep the machinery in effective good condition on the customer’s own. Besides our quick support of the customers over the phone or email, we have such tools like E-book and App MYMEC.
The User E-book is a digital and innovative device is practice supplied to the customer with the machine. Thanks to the E-book the customer can:
Live assistance with app MYMEC
The App MYMEC is free, easy for downloading, developed for every platform. After first sing up, this application gives to the customer possibility of asking for live assistance from the call center of MEC with possibility of adding more details about the issue, like pictures or videos. It is possible to ask even the quotation for spare parts.
The internal production process is regulated by the ISO 9001 certification procedures that help to work in quality, respecting the data delivery times and the OHSAS 18001 certification procedures that allow the MEC team to work in complete safety. The recognition and certification of Made in Italy issued by Confindustria Marmomacchine, certify the excellence and production of the plants, as well as their components, made strictly in Italy.