Publication date: 09/05/2022 Revision date: 05/10/2022

MEC is always at the side of its customers: find out with which services

Are you looking for a partner who not only supports you in the purchase of your stone splitting plant, but also in the previous and subsequent steps?

For 25 years, MEC has been a world leader in the production of machinery for splitting stone and concrete. Since 1996, MEC solutions have been distinguished not only by quality

such as technologyand innovation, but also for allservices related to the sale of machinery. This is how MEC guarantees all its customers customised, high-performance systems that are always tailored to their specific and real needs.

Are you ready to find out which services we are talking about? The MEC team presents them one by one in this article.

MEC services are synonymous with reliability, guarantee and precision

In order to respond effectively to the different needs of customers, MEC always puts listening to the necessities of each situation first. Collaborations start with

here: your specific need. Based on the experience gained over the past 25 years, MEC is able to suggest and guide the customer in the choice of the most suitable machinery.

Preliminary splitting or cutting tests can be carried out with the material samples provided by the customer. This way, the optimal solution can be identified and the customer can be sure that the splitting result meets his specific expectations. Then we move on to the actual design of the splitting plant best suited to meet your stone processing needs.

Regardless of whether your solution is an automatic or manual system, all machines can be purchased in version 4.0, i.e. connected to your central computer system via a PC panel. The high level of technology provided by MEC will allow you to manage your system using software that is extremely intuitive to use. Controlling and managing orders, shifts and maintenance activities has never been easier or faster.

At the start of each project MEC sends all its clientsinstructions – translated into the language they require – so that they can prepare for the arrival and subsequent installationof themachinery in the company. In this way, you can be sure of how to prepare and equip your working environment.

And once the machine arrives at your premises? With the machine, MEC also delivers to each customer

auser e-bookcontaining exploded drawings, electricaland hydraulic diagrams, videos usefulforinstallation, adjustments and scheduled maintenance of the system. MEC services don’t stop here! In order to stay in touch with our team you can useMEC Smartglasses. Wearing these special visors you can be actively involved in the testing of your machinery and implement remote assistance to observe live work operations. Thanks to this Smart Service mode, it is as if a MECtechnician were physicallypresentinyour company and always at your disposal.

Safety, speedof intervention andreduced diagnosis times are just some of the benefits that MEC’s Smart Assistance service can offer you. If, on the other hand, you would like to book an appointment for a MEC technician to assist you, simply choose a date and time from the calendar availableon the new service portal on the website.

Whether it’s before, during or after your purchase, MEC supports you in every step necessary to keep your stone splitting or cutting equipment at peak performance.

Would you like to know more about all the services MEC can offer your company? Don’t be afraid to contact us: our team will be happy to answer all your questions.

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